The Elvetham is committed to you, our guest, making sure to provide you with a safe and hygienic environment whilst receiving the best possible service and having the most enjoyable stay. Below are the measures we have put in place for your safety:
All staff will continue to use the NHS track and trace app on a daily basis. We also request that all of our guests continue check in using the NHS track and trace app to keep yourselves, other guests, and our team as safe as possible.
All staff will continue to wear a face coverings within the public areas of the hotel, with the exception of eating and drinking. Guests are no longer required to wear a mask within the hotel but we invite people to do so if they wish.
We ask everyone to please demonstrate physical distancing where possible to keep yourselves, other guests, and our team as safe as possible.
All staff working in the hotel have their temperature checked daily and PPE has been provided.
Prior to your arrival your room will be thoroughly cleaned and sanitised following a detailed plan ensuring extra attention to high touch point areas.
On check-in, your card will be charged for the duration of your stay with any additional costs charged as consumed. Alternatively, a credit card pre-authorisation can be left with our team.
Please note, we are accepting card payments only.
Our protective screens at the front desks and bar will remain in place for the added protection of our guests and staff
To minimise the number of people entering your room, we have removed our mid-stay housekeeping service. Should you wish for your room to be refreshed during your stay, this is available upon request.
If you would like to receive fresh towels, linen or extra tea & coffee for your room, please speak to our Reception team.
Our Gloriana Bar & Sylvanus Restaurant are open as normal, reservations are required for Lunch, Dinner and Afternoon Tea (24-hour notice required). Please speak with our Reception team to book a table during your stay.
In room dining is also available using a "one time only" menu which will be provided for you at check-in. For all room service, please call 2800.
We will resume taking food and drink orders at our bar as well as continuing to take orders from tables where possible.
Last updated on 19th July 2021