Useful Information

Fleet Road,Hartley Wintney, Hook RG27 8AS,London,United Kingdom Email: enq@elvethamhotel.co.uk

Coronavirus Update

Your safety is our priority

WE ARE COMMITTED TO YOU

The Elvetham is committed to you, our guest, making sure to provide you with a safe and hygienic environment whilst receiving the best possible service and having the most enjoyable stay. Below are the measures we have put in place for your safety:

GUEST SAFETY

We have installed Clenzair units within our Oak Room, Library, Gloriana Bar and Sylvanus Restaurant, These state of the art units use Needlepoint Bipolar Ionisation technology to eliminate bacteria and viruses in the air.

All staff are required to wear a face covering or face mask within the hotel. For guests personal safety, wee also invite and advise all of our guests to wear face covering of face masks whilst in the hotel main areas, with the exception of eating and drinking.

We ask everyone to please demonstrate physical distancing where possible to keep yourselves, other guests, and our team as safe as possible.

All staff working in the hotel have their temperature checked daily and PPE has been provided.

 

STAYING WITH US

Prior to your arrival your room will be thoroughly cleaned and sanitised following a detailed plan ensuring extra attention to high touch point areas.

On check-in, your card will be charged for the duration of your stay with any additional costs charged as consumed. Alternatively, a credit card pre-authorisation can be left with our team.

Please note, we are accepting card payments only.

To minimise the number of people entering your room, we have removed our mid-stay housekeeping service. Should you wish for your room to be refreshed during your stay, this is available upon request.

If you would like to receive fresh towels, linen or extra tea & coffee for your room, please speak to our Reception team.

 

FOOD & BEVERAGE

Our Gloriana Bar & Sylvanus Restaurant are open as normal, reservations are required for Lunch, Dinner and Afternoon Tea (24-hour notice required). Please speak with our Reception team to book a table during your stay.

In room dining is also available for all guests using the menu found within your bedroom guest directory. For all room service, please call 2800.

We will resume taking food and drink orders at our bar as well as continuing to take orders from tables where possible.

 

WEDDINGS, CONFERENCES & EVENTS

Our weddings, conferences and events are opperating to full cpapcity in line with the latest government guidelines. In order to aid with the safety of our guests we have installed Clenzair units within our Oak Room, Library, Gloriana Bar and Sylvanus Restaurant. These state of the art units use Needlepoint Bipolar Ionisation technology to eliminate bacteria and viruses in the air.

 

Last updated on 1st December 2021